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Wednesday January 8, 2020
Professionals from across the sector are being offered the opportunity to help build on the success of a high-profile light rail event.
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Wednesday December 11, 2019
The opening of an extension to the successful West Midlands Metro network today (December 11) demonstrates how the light rail sector is leading the way when it comes to sustainable urban transport. The use of battery-powered trams along the Centenary Square extension marks the first time in the UK that trams have run on a […]
Read Two more Birmingham city centre tram stops have today been opened to passengers offering direct services to Christmas markets, attractions and shows.
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Tuesday December 3, 2019
Nottingham’s tram network has scored highly in a survey measuring customer satisfaction. A benchmarking report from the highly respected Institute of Customer Service (ICS) shows Nottingham Express Transit (NET), scored a roaring 83 out of 100. In the UK Customer Service Index (UKCSI), the average for all UK businesses currently stands at 77 with the […]
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Children and parents who have been supported by Edinburgh Children’s Hospital Charity received an early Christmas present.
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Tuesday November 26, 2019
The benefits of business benchmarking have been put in the spotlight at a meeting of marketing and customer service professionals from across the UK’s light rail sector. At a recent meeting organised by UK Tram they heard how a number of tram operators were already outperforming the wider transport sector when it comes to customer […]
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Tuesday November 19, 2019
A series of safety videos are being released by West Midlands Metro and Midland Metro Alliance as testing and commissioning intensifies for the Birmingham Westside Metro extension ahead of December’s opening. The videos, which have been released to mark Road Safety Week taking place between 18 and 24 November 2019, illustrate simple tips to keep […]
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Thursday November 14, 2019
For a fourth year Edinburgh Trams will be providing free Hogmanay travel between West End and Edinburgh Airport waiving the need for party goers to purchase a ticket home after ringing in 2020. To help customers enjoy a packed programme of celebrations, Edinburgh Trams has teamed up with Edinburgh’s Hogmanay producer, Underbelly, to run free […]
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Brummie comedy legend Jasper Carrott has today unveiled a tram named in his honour in a special ceremony. It was the first time he had taken a Birmingham tram ride in 70 years and he joked that he particularly enjoyed the experience as he didn’t have to pay. Joined by his wife Hazel, he arrived […]
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