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Tuesday December 3, 2019
Nottingham’s tram network has scored highly in a survey measuring customer satisfaction. A benchmarking report from the highly respected Institute of Customer Service (ICS) shows Nottingham Express Transit (NET), scored a roaring 83 out of 100. In the UK Customer Service Index (UKCSI), the average for all UK businesses currently stands at 77 with the […]
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Children and parents who have been supported by Edinburgh Children’s Hospital Charity received an early Christmas present.
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Tuesday November 26, 2019
The benefits of business benchmarking have been put in the spotlight at a meeting of marketing and customer service professionals from across the UK’s light rail sector. At a recent meeting organised by UK Tram they heard how a number of tram operators were already outperforming the wider transport sector when it comes to customer […]
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Tuesday November 19, 2019
A series of safety videos are being released by West Midlands Metro and Midland Metro Alliance as testing and commissioning intensifies for the Birmingham Westside Metro extension ahead of December’s opening. The videos, which have been released to mark Road Safety Week taking place between 18 and 24 November 2019, illustrate simple tips to keep […]
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Thursday November 14, 2019
For a fourth year Edinburgh Trams will be providing free Hogmanay travel between West End and Edinburgh Airport waiving the need for party goers to purchase a ticket home after ringing in 2020. To help customers enjoy a packed programme of celebrations, Edinburgh Trams has teamed up with Edinburgh’s Hogmanay producer, Underbelly, to run free […]
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Brummie comedy legend Jasper Carrott has today unveiled a tram named in his honour in a special ceremony. It was the first time he had taken a Birmingham tram ride in 70 years and he joked that he particularly enjoyed the experience as he didn’t have to pay. Joined by his wife Hazel, he arrived […]
Read Thursday November 7, 2019
The Light Rail Safety & Standards Board has been established by the light rail sector, with support from the Department of Transport and Office of Road & Rail in response to the recommendations of the Rail Accident Investigation Branch following the fatal derailment of a tram at Sandilands, Croydon in 2016. The LRSSB will provide […]
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Tuesday October 29, 2019
Are you passionate about Light Rail?
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Wednesday October 23, 2019
A successful training scheme in the West Midlands has welcomed a new cohort of students, providing a further recruitment boost for the region’s expanding tram network. The Sector-based Work Academy, which aims to equip jobseekers with the skills needed to apply for roles at West Midlands Metro, has previously helped to fill nine vacancies on […]
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