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Wednesday January 29, 2020
Edinburgh Trams has been told it is the first UK light rail operator to achieve ServiceMark accreditation. What’s more, they are the first transport operator in Scotland and only the second in the UK to make the list.
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Friday January 17, 2020
The search is on to find the 2020 Rail Professional of the Year and UK Tram members are being urged to nominate the rising stars of the light rail sector. The awards present the opportunity to highlight the achievements of young people at varying stages of their careers in the rail industry and judges will […]
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Thursday January 16, 2020
The Chair of UK Tram has stressed the critical need for a UK-wide light rail strategy and a clear narrative around what it can deliver.
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Wednesday January 8, 2020
Professionals from across the sector are being offered the opportunity to help build on the success of a high-profile light rail event.
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Wednesday December 11, 2019
The opening of an extension to the successful West Midlands Metro network today (December 11) demonstrates how the light rail sector is leading the way when it comes to sustainable urban transport. The use of battery-powered trams along the Centenary Square extension marks the first time in the UK that trams have run on a […]
Read Two more Birmingham city centre tram stops have today been opened to passengers offering direct services to Christmas markets, attractions and shows.
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Tuesday December 3, 2019
Nottingham’s tram network has scored highly in a survey measuring customer satisfaction. A benchmarking report from the highly respected Institute of Customer Service (ICS) shows Nottingham Express Transit (NET), scored a roaring 83 out of 100. In the UK Customer Service Index (UKCSI), the average for all UK businesses currently stands at 77 with the […]
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Children and parents who have been supported by Edinburgh Children’s Hospital Charity received an early Christmas present.
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Tuesday November 26, 2019
The benefits of business benchmarking have been put in the spotlight at a meeting of marketing and customer service professionals from across the UK’s light rail sector. At a recent meeting organised by UK Tram they heard how a number of tram operators were already outperforming the wider transport sector when it comes to customer […]
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