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Operators explore ‘Just Culture’ best practice Friday April 5, 2024

Identifying the tools light rail operators can use to further develop their ‘Just Culture’ proved the key focus of the latest UKTram Operations Group.

During a recent meeting in Manchester, representatives from networks across the UK and Ireland took part in a special best practice session on the concept of shared accountability.

Led by Dr Peter Hughes of Redcliff Solutions, it outlined how a just culture encourages organisations to be accountable for systems they have in place and to fairly respond to the behaviours of their employers.

Steve Duckering, UKTram Operations Manager, explained: “The session provided a fascinating insight into approaches used to drive safety improvements across an organisation.

“Following an incident, a just culture asks, ‘what went wrong?’ rather than ‘who caused the problem? This allows for individual accountability and encourages employees to be open about potential risks rather than hiding mistakes.

“Feedback from the meeting will also be submitted to the Light Rail Safety and Standards Board as it prepares a Technical Note on the subject.”

Other topics covered during the meeting, attended by representatives from Manchester Metrolink, LUAS Dublin, Edinburgh Trams, Tram Operations Limited, Nottingham Trams, Midland Metro, Transport for Wales, Crich Tramway Museum, Blackpool Trams and Docklands Light Railway, also included discussions on the release of a track safety awareness tool.

“Members had considered the results of a questionnaire on track safety, issued after a previous meeting of the group, and heard that a version of the new tool would soon be ready for use,” Steve said.

“The meeting also included further discussions on challenges faced by operators, with a particular focus on HR issues,” he added.