A vacancy has arisen at Tram Operations Limited (TOL) for the position of Head of Operations. This is an excellent opportunity, reporting directly to the Service Delivery Director, and a key member of the Executive Team, you will be responsible for all aspects of operational performance and improvement of the Tram service. This role forms part of the TOL Board.
About the Role
The Head of Operations leads a team of Service Managers, Tram Driver Managers, Controllers and Tram Drivers. This role is integral to the business and is a safety critical role.
They are responsible for the safe and efficient management and co-ordination of tramway activities and driver management including delivery of service to meet specified performance targets.
The jobholder needs to have gravitas, confidence, be articulate and a good communicator with excellent interpersonal skills, across all grades and stakeholders. This role has the daily challenges of conflicting pressures, deadlines and ensuring adherence to legislative and company requirements.
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