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Nottingham’s tram network has scored highly in a survey measuring customer satisfaction. A benchmarking report from the highly respected Institute of Customer Service (ICS) shows Nottingham Express Transit (NET), scored a roaring 83 out of 100. In the UK Customer Service Index (UKCSI), the average for all UK businesses currently stands at 77 with the […]
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The benefits of business benchmarking have been put in the spotlight at a meeting of marketing and customer service professionals from across the UK’s light rail sector. At a recent meeting organised by UK Tram they heard how a number of tram operators were already outperforming the wider transport sector when it comes to customer […]
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Brummie comedy legend Jasper Carrott has today unveiled a tram named in his honour in a special ceremony. It was the first time he had taken a Birmingham tram ride in 70 years and he joked that he particularly enjoyed the experience as he didn’t have to pay. Joined by his wife Hazel, he arrived […]
Read The Light Rail Safety & Standards Board has been established by the light rail sector, with support from the Department of Transport and Office of Road & Rail in response to the recommendations of the Rail Accident Investigation Branch following the fatal derailment of a tram at Sandilands, Croydon in 2016. The LRSSB will provide […]
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A new central resource portal has been launched to help drive further increases in safety standards across the light rail sector. The recently established Light Rail Safety and Standards Board (LRSSB) has already made significant strides in drawing together cross-sector experience and expertise, and the newly launched website ( www.lrssb.com) aims to provide access to […]
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A key appointment to the board of UK Tram brings a wealth of additional technical experience and expertise to the organisation representing the country’s light rail sector. Lindsay Murphy was elected to the board during a recent annual general meeting, which also saw Chairman George Lowder and board member Iain Anderson re-elected. A transport engineering […]
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Guests from around the world gathered to celebrate another year of outstanding achievement and innovation at the Global Light Rail Awardsat London’s Honourable Artillery Company last night, (Wednesday, October 2). Well-known as the industry’s ‘Oscars’, the judging panel evaluated submissions in 17 categories, noting that, “this was one of the toughest years yet to choose […]
Read Marketing and customer service professionals from across the UK’s light rail sector have joined forces to promote the benefits of travelling by tram to potential customers. At a meeting organised by UK Tram, they agreed to a more collaborative approach to communications, drawing on best practice and successful initiatives that have already boosted patronage figures […]
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